Scrivix Help & Support

Open the Scrivix Mac app. A small pairing window will show a 4-digit passcode. Enter that code on your iPad to start the session.

If the code is hidden behind another macOS permission popup, move the Scrivix window or bring the permission popup forward.

Scrivix needs macOS permissions so it can show your screen on iPad and control your Mac in Control Mode:

• Screen Recording: required for sending your Mac screen to the iPad.
• Computer Control / Accessibility: required for clicking, dragging, right-clicking, scrolling, and cursor movement in Control Mode.

Use the permission checklist in the Mac app to open the correct macOS Settings pages. After changing permissions, you may need to quit and reopen Scrivix on your Mac.

Try these steps:

• Make sure Scrivix is open on your Mac and showing the pairing passcode.
• Confirm your iPad and Mac are on the same Wi-Fi network.
• Quit the Scrivix Mac app completely and reopen it.
• Close and reopen Scrivix Remote on your iPad.
• If you recently changed permissions, restart the Mac app.

Scrivix connects over your local network, so your Mac and iPad need to be allowed to talk directly:

• Same Wi-Fi Network: verify that both devices are connected to the same network name.
• Local Network Access: on iPad, open Settings, find Scrivix, and make sure Local Network is turned on.
• Firewall: on Mac, go to System Settings, Network, Firewall, and make sure Scrivix is allowed to accept incoming connections.
• Public Wi-Fi: school, office, hotel, and coffee shop networks may block local device discovery. Try a personal hotspot or a private network.

First, check that Screen Recording permission is enabled for Scrivix on your Mac. If permission is enabled but video does not return, quit and reopen the Mac companion app, then reconnect from iPad.

Also make sure your Mac is awake and not switching networks after sleep.

Control Mode requires Computer Control / Accessibility permission on your Mac. Enable it in macOS Settings, then quit and reopen Scrivix.

• Tap: left click.
• Double tap: double-click.
• Tap and hold: right-click.
• Tap-hold-drag: click and drag windows or items.
• Two-finger scroll: scroll documents and webpages.

Turn on Apple Pencil Only mode. This limits drawing input to Apple Pencil and helps prevent accidental marks from your hand or finger while writing.

The Clear button removes annotations while keeping the active overlay or whiteboard background in place. If your background changes unexpectedly, choose the overlay again from the display icon menu.

Press and hold the display icon to choose white, black, graph paper, lined paper, or a photo background.

Scrivix saves clean screenshots of the canvas or presentation area only. Toolbar controls and menu bubbles are intentionally left out so the image is ready to share or save.

Scrivix is designed for low-latency local networking. If strokes feel delayed, Wi-Fi congestion is usually the cause.

• Move closer to your Wi-Fi router.
• Connect your Mac to Ethernet if possible.
• Close heavy network apps or large downloads.
• Use a private home or office network instead of public Wi-Fi.