Scrivix — Connection & Help Guide

⬇️ Do I need the Mac companion app?

Yes. Scrivix Remote for iPad requires the free Scrivix Mac companion app. The Mac app must be open and running on the same local network as your iPad.

Download the Mac App

🔐 The iPad is asking for a passcode. Where do I find it?

Open the Scrivix Mac app. A pairing window will show a 4-digit passcode. Enter that code on your iPad to start the session.

If the code is hidden behind a macOS permission popup, move the Scrivix window or bring the permission popup forward.

✅ The Mac app says I need permissions. What should I allow?

Scrivix needs two macOS permissions so it can show your Mac screen on iPad and support Control Mode.

Screen Recording: required for sending your Mac screen to the iPad.
Accessibility / Computer Control: required for clicking, dragging, right-clicking, scrolling, cursor movement, and presentation control.

Open System Settings → Privacy & Security, then enable Scrivix under both Screen Recording and Accessibility.

If Scrivix does not appear in either list, click the + button, manually select Scrivix.app, enable it, then quit and reopen Scrivix.

If Scrivix is already listed but still reports that permission is missing, remove Scrivix from the list, add it again manually, and restart the Mac app.

School and workplace Macs may require an administrator to approve these permissions.

🔄 The iPad will not connect or says Reconnecting.

Try these steps:

Make sure Scrivix is open on your Mac and showing the pairing passcode.
Confirm your iPad and Mac are on the same Wi-Fi network.
Quit the Scrivix Mac app completely and reopen it.
Close and reopen Scrivix Remote on your iPad.
If you recently changed permissions, restart the Mac app.

📱 My devices still are not seeing each other. What should I check?

Scrivix connects over your local network, so your Mac and iPad need to be allowed to talk directly.

Same Wi-Fi Network: verify that both devices are connected to the same network name.
Local Network Access: on iPad, open Settings, find Scrivix, and make sure Local Network is turned on.
Firewall: on Mac, go to System Settings, Network, Firewall, and make sure Scrivix is allowed to accept incoming connections.
Public Wi-Fi: school, office, hotel, and coffee shop networks may block local device discovery. Try a private network or personal hotspot.

🖥️ The video feed is blank, frozen, or the wrong display is showing.

First, confirm that Screen Recording permission is enabled for Scrivix on your Mac. After changing this permission, quit and reopen Scrivix.

If you are using multiple displays, use the Display switcher in the iPad toolbar to choose Display 1 or Display 2.
If Display 2 is an AirPlay display, make sure your Mac is using it as an extended display, not mirrored.
If the video feed freezes after switching displays, switch back to Display 1, then try Display 2 again.
If the issue continues, quit and reopen the Mac companion app, then reconnect from iPad.

School and workplace Macs may require an administrator to approve Screen Recording permission before Scrivix can capture the correct display.

🖱️ Control Mode is not clicking, dragging, or scrolling.

Control Mode requires Accessibility / Computer Control permission on your Mac. Enable it in macOS Settings, then quit and reopen Scrivix.

Tap: left click.
Double tap: double-click.
Tap and hold: right-click.
Tap-hold-drag: click and drag windows or items.
Two-finger scroll: scroll documents and webpages.
Pinch in Control Mode: sends zoom commands to supported Mac apps.

✍️ My finger or palm is making accidental marks.

Turn on Apple Pencil Only mode. This limits drawing input to Apple Pencil and helps prevent accidental marks from your hand or finger while writing.

🖼️ My overlay or whiteboard background disappeared after clearing.

The Clear button removes annotations while keeping the active overlay or whiteboard background in place. If your background changes unexpectedly, choose the overlay again from the display icon menu.

Press and hold the display icon to choose white, black, graph paper, lined paper, or a photo background.

📸 Why does my screenshot not include the iPad toolbar?

Scrivix saves clean screenshots of the canvas or presentation area only. Toolbar controls and menu bubbles are intentionally left out so the image is ready to share or save.

⚡️ I am noticing lag or delayed strokes. How can I improve it?

Scrivix is designed for low-latency local networking. If strokes feel delayed, Wi-Fi congestion is usually the cause.

Move closer to your Wi-Fi router.
Connect your Mac to Ethernet if possible.
Close heavy network apps or large downloads.
Use a private home or office network instead of public Wi-Fi.

🐞 Found a bug or need more help?

Scrivix is actively developed. If the steps above do not solve your issue, please submit a quick bug report so I can investigate.

If possible, open Scrivix Remote on iPad, go to the connection screen, tap Copy Diagnostic Log, and include that text in your report.

The diagnostic log only includes basic app events such as connection attempts, display switching, and session status. It does not include names, passcodes, IP addresses, drawings, screen contents, account information, or personal information.

Submit a Bug Report

Scrivix Help & Support